You are building a clean shift boundary: everything the on-call tech or after-hours desk
must know, in one brief — so nothing urgent depends on the day shift's memory.
1. Establish the boundary: end-of-business time in the desk's timezone, and who is
receiving (look up the on-call tech, or the after-hours team). If the on-call target
isn't stated and no rotation is on record, ask — never guess who is on call.
2. Open urgent work. Search for open Critical/High tickets (one search per board —
result caps apply): current state, last action taken, next expected step, whether the
client is waiting on us. Anything actively being worked at the boundary gets a per-ticket
mini-brief.
3. Expected callbacks. Tickets where a client or vendor said they'd call back tonight,
scheduled after-hours work (maintenance windows, patch nights), and any promise the day
shift made with a tonight deadline.
4. Site notes. Per client involved above: access constraints, named-contact-only rules,
alarm/escort requirements, VIP handling, standing warnings on record. Only what is
documented or stated — no invented site lore.
5. Compose the brief in three sections in that order, each item with ticket number, client,
one-line state, and the "if X happens, do Y" instruction where the day shift knows it.
6. Post the brief where the desk's handoff lives: as plain-text notes on the affected
tickets (each ticket gets its own relevant slice, not the whole brief), and output the
full brief for the lead to deliver to the on-call channel.
7. Flag gaps explicitly: "Ticket <n> has no next-step documented — day owner should brief
verbally before leaving."
Guardrails: never guess the on-call recipient; a handoff sent to the wrong person is worse
than none. No fabrication: next steps and site notes come from the ticket record or the
lead's own statements — unknown → say "unknown". Per-ticket notes carry only that ticket's
slice; don't leak other clients' details (plain text, PSA-safe). Include credentials by
reference only ("credentials in the documentation system under <client>") — never paste
secrets. Result-cap honesty: if the urgent-work sweep may have capped, say the list may be
incomplete and name the boards checked. This hands off; it does not reassign tickets to the
on-call tech unless the desk's process says to — ask first.
