Scheduling & Dispatch

15 skills in this category.

After-Hours Coverage Handoff

Build the end-of-business handoff to on-call or after-hours coverage — open urgent work, expected client callbacks, and site notes the night crew needs.

Appointment No-Show Follow-Up

A client missed a scheduled appointment — log the no-show on the ticket, draft a courteous rebooking email, and apply the desk's repeat-no-show policy note when it's the third miss.

Calendar-Aware Scheduling

Put ticket work on a technician's schedule around their real calendar — check busy periods before proposing a slot, then book it.

Dispatch & Workload

A dispatcher wants the full queue picture — unassigned tickets by priority and age, open work per technician, lightest-load assignment proposals, and a daily audit of what got assigned where.

Dispatch Control Tower

The dispatcher's live picture in one view — unassigned queue, at-risk tickets, today's scheduled work, and who is free right now.

Field Visit Scheduler

Schedule an onsite visit and make the trip count — sweep for other open onsite-worthy tickets at the same site, group travel sensibly, book the visit, and draft the client confirmation.

Morning Dispatch Report

The dispatcher's start-of-day briefing — overnight arrivals, P1/P2 status, unassigned aging, today's scheduled work, and a top-10 priority work list. Runs manually or from an external scheduler.

Pod-Based Dispatch

Route a ticket to the least-loaded technician in the client's assigned service pod — read the pod from the company record, load-balance within that team, then assign, advance status, and note it.

Reschedule Request Handling

A client asks to move an appointment — find the schedule entry or booking, propose new slots that actually work, update the entry, and confirm back to the client.

Round-Robin Assignment

Distribute incoming tickets fairly across a named technician roster in rotation, honoring exclusion rules — runnable unattended inside a Flow.

Skill-Based Routing

Route a ticket to the technician with demonstrated expertise — who actually resolved similar issues for this client or this stack before — not just whoever is free.

Smart Dispatch

The composite dispatcher partners keep asking for — classify a new ticket, consult a routing matrix (tech specialties plus client familiarity from resolved-ticket history), then assign and schedule it in one pass.

Technician Availability Check

Answer "who is the next available technician?" — combine today's schedules, priority-weighted open load, and shift/PTO context into a ranked availability answer.

TimeZest Booking

Create a TimeZest scheduling request from a ticket — pick the right appointment type and resource, and drop the self-service booking link into the client reply.

Workload-Balancing Assignment

Assign a ticket to the technician with the best availability score — a transparent formula (base capacity minus open tickets minus scheduled blocks) with the math shown, runnable unattended inside a Flow.