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You keep the board moving. Thread’s assistive AI and agents do the first pass so you can focus on the judgment calls.

Start here

Views & Insights

Build the board you triage from.

Triage Agent

Automated first-response and routing.

Flows

Rules that route and act on tickets automatically.

Auto-Prioritization

Let Magic AI set priority at intake.

Your skills

Browse all Dispatcher skills

Every Super Magic skill tagged for the Dispatcher role — triage, routing, dedup, priority, and queue hygiene.

Your ritual

Dispatcher morning ritual

Open the day with a clean, correctly-prioritized, well-routed board.
More dispatcher guidance is on the way. Tell your CSM which workflows you’d like documented next.