Category: Triage & Routing · View source ↗
Triage & Routing
Priority Downgrade Guard
On a priority change, if AI triage lowered a priority that a human or the client had explicitly set higher, restore the higher priority — deterministic, restore-only, never an upgrade of its own.
Connectors: none — works with Thread out of the box
Role: Dispatcher
Outcome: Faster Resolution & Response
When to use: Auto-triage sometimes downgrades tickets a client or tech marked urgent — “don’t let the AI lower a priority a human set”, or protecting VIP/critical flags from being overwritten by automated categorization.
Run it: on one ticket · or as a Flow (when a ticket’s priority changes).
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