This library is generated automatically from the bryan-getthread/skills repository. When a skill is added or changed there, this section updates on the next sync.
Features
Smart Dispatch
Auto-assign and schedule your techs by expertise and load
Skill-Based Routing
Route to whoever actually fixed this before — not just whoever’s free
Duplicate Hunter
Catch duplicate tickets before they waste tech time
Catchall Routing
Automatically route ownerless tickets to the right client
Queue-Scoring Triage
Always know which ticket to work next
Ticket QA Review
Automate ticket QA against your own rubric
Stale-Ticket Follow-up
Automate the follow-up nobody has time for
CSAT Follow-up Loop
AI-driven CSAT capture and follow-through
Escalation Prep
Hand off a ticket cold-ready, every time
Shift Handoff
Nothing drops between shifts
Phishing Triage
Automate first-response security triage
Client Risk Scan
Spot at-risk accounts before they churn
QBR & SBR Prep
Walk into every QBR already briefed
KB Article Draft
Turn every resolution into reusable self-service content
Ticket Research Co-pilot
Cited, evidence-based research before you touch the ticket
Liongard Access Pattern
See what changed, across every connected system
Device Health Check
Diagnose a device fleet and get a remediation plan
Client Reply
Draft the client reply in your house voice
Daily Digest
Your open tickets, skimmable in under a minute
Ticket Summary & Closure Note
A clean closure note, every time
Custom Time-Entry Writer
Time entries written your way
Browse by category
Triage & Routing
23 skills
QA & Closure
16 skills
Scheduling & Dispatch
15 skills
Communication
25 skills
Documentation
16 skills
Escalation
11 skills
Onboarding & Access
16 skills
Devices & Infrastructure
45 skills
Security
41 skills
Vendor Runbooks
45 skills
Liongard Inspectors
39 skills
Compliance & Audit
10 skills
Troubleshooting Playbooks
70 skills
Alert Runbooks
7 skills
End-User Guides
19 skills
Role Rituals
6 skills
Localized
15 skills
Microsoft 365 Administration
50 skills
PSA-Specific Workflows
32 skills
Change & Problem Management
15 skills
Voice & Messenger
10 skills
Industry Packs
17 skills
MSP Business Operations
2 skills
Reporting & Analytics
17 skills
Account Management
14 skills
Client Lifecycle
6 skills
Finance & Billing
15 skills
Sales & Quoting
4 skills
Automation & Flows
31 skills
Connectors
22 skills
Training & Enablement
3 skills
Personal Productivity
6 skills
Browse by role
Technician
394 skills
Dispatcher
67 skills
Service & Ops Manager
174 skills
CSM / Account Manager
35 skills
Security & Compliance Owner
139 skills
Sales & Business Development
5 skills
MSP Owner / Leadership
17 skills
Browse by outcome
Faster Resolution & Response
296 skills
Fewer Escalations & Less Noise
114 skills
Time & Cost Savings (Capacity)
197 skills
Always-On Coverage
32 skills
Risk & Compliance
231 skills
Retention & Growth (CSAT/Expansion)
69 skills