Create a white-labeled Teams app for your customers
1
Navigate to your Thread Admin Panel
Navigate to your Thread Admin Panel
2
Click on Messenger in the left navigation bar
Click on Messenger in the left navigation bar
3
Navigate to the Teams Apps tab
Navigate to the Teams Apps tab at the top-center of your browser window
4
Create, Edit, or Duplicate an app
Click Create New if you wish to create a new custom Teams App, or Edit or Duplicate an existing app
5
Open the Teams App Builder
If you clicked Create New on the previous screen, you will be brought to the Teams App Builder.
- Please follow these guidelines for the App icons here
6
Customize and name your app
Now you can customize your app, the entire experience is brandable and customizable. When naming your App, we recommend a name that can be recognized by your customers’ users for the type of service you provide, e.g IT Support.
7
Edit support pages and preview your design
Here you can edit the support pages displayed on your app, and also preview your app design. To change the color of these support buttons:You can go to the design page of the messenger settings and change the primary color. Then all you have to do is click “save” and then after a refresh of teams the color will change
The customizable Teams app embeds a version of Messenger on the right for your customers to open chats with your team. This inherits the Messenger branding settings you set at the parent level, or if you are overriding these settings at the customer level, it will inherit those settings for that Customer.