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Note: This is only available for Windows Deployments
If your customers use Microsoft 365, this is our recommended way of deploying Thread. Why? As soon as you deploy the app, your customers won’t need to sign in at all to start experiencing the magic and getting updates on their tickets right on their PC. Signing in with SSO streamlines the messenger sign in process and the adoption you will see from your customers will be greatly noticeable!

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How to deploy Desktop Messenger with Microsoft 365 SSO

1

Open the Clients tab

Navigate to the Thread Admin Panel and go to the “clients” tab
2

Select an undeployed company

Select a company that you have not yet deployed Thread to
3

Choose Windows in App Deployment

In the “App Deployment” Tab, select “Windows” and click continue
Selecting Windows in the App Deployment tab
4

Toggle on Auto Authentication

Toggle on “Auto Authentication”
Auto Authentication toggle enabled
5

Open the link in an incognito tab

Then, open an incognito or private tab and past the link provided.
6

Sign in to Microsoft and get the install script

You will then be prompted to login to Microsoft. Once logged in, approve any permissions you are asked for, and you will see this screen and be given a silent install script to install messenger.
Silent install script shown after Microsoft sign-in
7

Deploy with the per-client script

This script is a PER CLIENT script and can only be used for the specific client you are deploying to. What makes it unique is the AppID, which is specific to each client. The script below can have the “YOUR_APP_ID_HERE” replaced with any client’s AppID to deploy.
8

Locate the client in the admin panel

To find a client’s AppID, go to the client’s tab in the admin panel, and click on a client that you wish to find the AppID of
9

Find the AppID on the Installation tab

Then, click the “Installation” tab for that client, and the AppID for that client will be there.
AppID shown on the client's Installation tab
And that’s it! Now your customers can use Desktop Messenger with SSO

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