Member and Contact Avatars in Inbox and Messenger

How does it work?

An avatar will be added if you

Upload an avatar to inbox or messenger manually
Sync Members from the Microsoft Integrations page when the member with the same email address has an already set avatar in Teams
Have an already set avatar in Slack when the daily Slack sync job runs.

Go to Click on your name on left sidebar > Preferences > General and update your Avatar.

These are the following scenarios where we sync Avatars from members and contacts:

	Members (from companion apps)	Contacts (from service apps)
M365 (or Teams)	Daily or Manual on Admin	Daily
Slack	Daily	Daily

If the member or contact already has an avatar, this sync does not override it. To override your image you should:

If you have a M365 integration for SSO or from Teams, you can force the members sync by this route.