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Auto-dispatch is currently in Partner Beta. The Available for dispatch toggle only appears if your workspace has push auto-dispatch enabled. Workspaces using pull-only auto-dispatch (the “Get next thread” button) won’t see the toggle. Contact your Thread representative if you’d like to join the beta.
When auto-dispatch is enabled for your workspace, Thread uses each member’s availability to decide who can receive push-assigned threads. You set your own availability directly from the Inbox account menu — no admin action required.

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How it works

  • Available — Auto-dispatch can push new threads to you. A green dot appears on your avatar in the left rail and in the account menu.
  • Offline — Auto-dispatch skips you when assigning threads. A grey dot appears on your avatar.
Your availability persists across sessions and is read from the server each time you load Inbox, so switching devices keeps your status in sync.

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Toggle your availability

1

Open the account menu

In Inbox, select your avatar in the bottom-left of the rail to open the account menu.
2

Find the Available for dispatch switch

At the top of the menu, find the Available for dispatch switch next to your name and avatar.
3

Toggle your availability

Toggle it on to start receiving auto-dispatched threads, or off to stop.
The presence dot on your avatar updates immediately. If the change can’t be saved, the toggle reverts and you’ll see an error toast — try again in a moment.

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When to use it

  • Turn it on when you’re at your desk and ready to take on new work through auto-dispatch.
  • Turn it off when you step away, go into a focus block, start a meeting, or head out for the day.
Availability only affects push auto-dispatch (threads pushed to you automatically). You can still pull the next thread manually from the rail regardless of your availability.

Related topics

Technician Availability CheckChangelogAuto Priority Classification