What is the Triage Agent?
- Auto Responder: Responds instantly to any new service request over chat or email, ensuring your customers always receive an immediate reply.
- Auto Triage: Gathers essential information from customers to understand the issue’s scope, prioritize, and categorize requests before routing them to your service desk. This streamlines the process and saves time for both you and your customers.
- Auto Resolve: After gathering information, they can respond to a customer and suggest a resolution or trigger automation in RPA tools to resolve requests end-to-end. Once resolved, Triage Agent confirm with the customer and close the ticket in your PSA system.
How does it work?
Your customers want quick responses—and waiting can lead to frustration. Delays not only risk customer satisfaction but also increase the effort required to gather information and resolve issues.
