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Interrogate a client’s JumpCloud directory through the Liongard JumpCloud inspector — users, MFA enrollment, admins, groups, bound devices/systems, SSO app assignments. Use for “who’s in their JumpCloud?”, MFA-coverage or admin reviews, or offboarding checks during triage.
Liongard
Role: Technician
Outcome: Risk & Compliance, Faster Resolution & Response
When to use: “Who has an account in <client>‘s JumpCloud?” for an access review or offboarding, “which users don’t have MFA enrolled?”, “who has admin?”, or “what devices/systems are bound?”.
Run it: on one client — name the client and the JumpCloud question.
Answer a JumpCloud directory question for CLIENT_NAME from the Liongard JumpCloud inspector. Read-only — disabling users, changing MFA, or editing groups is a technician's job; never convert a finding into a completed action.
1. Resolve the client's environment, then find the JumpCloud inspector and confirm it ran recently — every answer carries "as of <timestamp>."
2. Read the values from its latest dataprint for the angle you need, verifying every field angle against the live dataprint (schemas vary by inspector version):
- Users: user list with status and MFA flag — count users without MFA.
- Admins: admin accounts with role — count and name for review.
- Groups: group membership for a named user (offboarding).
- Devices: bound systems with last-seen.
3. "What changed?" → check what changed on the JumpCloud side: user adds/removes, admin/group changes, MFA-state shifts — ordered against the incident window.
4. Sanity-check surprising zeros (no users, no admins) — usually a wrong field angle or partial inspection; re-probe broadly. Absence of a user in JumpCloud is not proof they have no access elsewhere — cross-check other IdPs (Okta/Entra/Duo) before asserting.
5. Access findings are review inputs, not accusations — "unrecognized admin, verify" phrasing. Output: a compact table, source + data age line, and flags (users without MFA, excess admins, stale/enabled ex-employee accounts). Offer to leave a plain-text note. If no JumpCloud inspector exists, degrade: documentation → ticket history → "verify in console."
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