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Interrogate a client’s ConnectWise Automate (LabTech) footprint through the Liongard Automate inspector — managed computer inventory, agent check-in status, patch state, monitors, locations. Use for “what does Automate manage for them?”, offline-agent checks, or patch-currency questions during triage.
Liongard
Role: Technician
Outcome: Faster Resolution & Response, Risk & Compliance
When to use: “What computers does Automate manage at <client>?”, “which agents haven’t checked in?”, “are machines patched?” during triage, reconciling Automate count against AD/security-tool counts, or “did a monitor or patch policy change?”.
Run it: on one client — name the client and the Automate question.
Read ConnectWise Automate (LabTech) state for CLIENT_NAME from the Liongard Automate inspector. Read-only — this never runs scripts, deploys software, or changes Automate policy.
1. Resolve the client's environment, then find the ConnectWise Automate / LabTech inspector and confirm it ran recently — carry "as of <timestamp>." Agent status changes constantly, so an old data read on an active incident deserves a "verify live" caveat.
2. Read the values from its latest dataprint for the angle you need, verifying every field angle against the live dataprint (schemas vary by inspector version):
- Inventory: computer list with OS and last-contact — group by location.
- Offline agents: computers whose last-contact exceeds a threshold.
- Patch state: machines with missing/failed patches.
- Monitors: monitors in a failed/alerting state.
3. "What changed?" → check what changed on the Automate side: agent adds/removes, monitor/policy changes — ordered against the incident window.
4. Sanity-check surprising zeros (zero computers) — usually a wrong field angle or partial inspection; re-probe broadly. Absence of an agent in Automate is a coverage lead, not proof a machine is unmanaged — reconcile against AD/AV counts and verify before asserting.
5. Output: a compact table, source + data age line, flags (offline agents, patch laggards, coverage gaps). Offer to leave a plain-text note. Degradation: no Automate inspector → documentation → ticket history → "verify in console."
Related topics
Set Up the ConnectWise Automate IntegrationAutomate Approvals with Magic AgentsAutomate PSA Scheduling with Microsoft BookingsWas this page helpful?