Overview
Notifications in Inbox keep you informed on the conversations you care about.Notification types
When you have an unread notification from a thread, you’ll receive visual and audio alerts helping draw your attention to that update.Adjust notifications for a channel
By default, all channels you are invited into or create are set to the “Owner” preference. With this setting, you’ll receive notifications if you are assigned to a thread, receive messages from contacts for assigned threads, and @mentioned by another teammate. You’ll receive push notifications, unread badges, and audio alerts when you receive a notification.1
Open the channel's notification menu
Hover over a channel under the Channels dropdown in Inbox and select the ellipsis icon (•••).
2
Select your notification preferences
Under the Notifications section, select your notification preferences.
Customize individual threads
You can fine-tune your notification preferences further by enabling or disabling notifications for specific threads.1
Open a thread
In Inbox, open up a thread.
2
Toggle the bell icon
In the top right corner of the main thread container, toggle the bell icon on or off depending on your preference.
More about notification options
You can choose from one of four notification options for each channel you’ve created or joined.Frequently Asked Questions
Will I receive a notification for a thread if that thread lives within two or more channels with different notification settings?
Will I receive a notification for a thread if that thread lives within two or more channels with different notification settings?
You will always receive a notification for a thread if at least one channel containing that thread has notifications set to All, Owner, or Mentions and if the update matches that preference.
Can I receive a notification for a thread that is either assigned to or contains a @mention to me when that thread doesn't live within any of my Inbox channels?
Can I receive a notification for a thread that is either assigned to or contains a @mention to me when that thread doesn't live within any of my Inbox channels?
No, you will not receive a notification for that thread since that thread doesn’t live within any of your Inbox channels. You will, however, have access to that thread through either the My Inbox or Mentions section.