Super Magic Tool Reference - Thread

Availability: This is the canonical reference for every tool Super Magic can use — in the Inbox chat and over the Thread MCP server (the two surfaces expose the same tools under the same names, filtered by the same permissions).

How to read this reference

Column	Meaning
Tool	The tool id (identical in-product and over MCP)
Type	Read (never prompts) or Write (always shows a Confirm action card)
Gating	What controls whether a member sees this tool

Gating values: Always on (every member, cannot be disabled) · Write toggle (on/off per tool; member must also pass the write-access level) · Admin-only · Integration (configured + toggle on; some are Limited release) · Platform (managed by Thread).

Tickets

Tool	Type	Gating	Notes
search_tickets	Read	Always on	Filters: keywords, client, board, state, dates, priority, contact, member, sentiment; single-ticket lookup by internal or PSA id; optional full message thread; count-only mode
list_boards	Read	Always on	Resolves board names → ids
list_ticket_statuses	Read	Always on	Statuses valid for a board
list_ticket_priorities	Read	Always on
list_recap_templates	Read	Always on	Recap templates available to the workspace
create_ticket	Write	Write toggle	Requires title, board, client; optional contact/assignee
update_ticket	Write	Write toggle	Title, status, priority, board, assignee (assign/unassign)
add_ticket_note	Write	Write toggle	Internal (staff-only) or external (client-visible, synced to PSA)
merge_ticket	Write	Write toggle	ConnectWise workspaces only — hidden elsewhere
send_approval	Write	Write toggle	Emails a contact to approve/decline — route to specific contacts or by contact type
log_time_entry	Write	Write toggle	Records time in the PSA, optionally marked as the resolution
run_assistive_ai	Write	Write toggle	Auto title / priority / categorization / recap in a single call

Scheduling

Tool	Type	Gating	Notes
schedule_ticket	Write	Write toggle	Books a technician to a date/time — lands on the Planner + PSA dispatch calendar (does not write to Outlook)
update_schedule_entry	Write	Write toggle	Modify, reassign, mark done, or delete an entry

Bounds for mass operations:chained requests run up to ~30 agent steps, and ticket sweeps cover the newest ~500 tickets. Batch bigger jobs in chunks.

Search & lookups

Tool	Type	Gating	Notes
search_clients	Read	Always on	Resolves client companies → ids
search_contacts	Read	Always on	People at a client; includes learned contact memory
search_members	Read	Always on	Workspace staff
search_thread_docs	Read	Always on	Thread product documentation
search_knowledge_base	Read	(Limited release)	Workspace KB + resolved-ticket history
search_itglue	Read	Integration (Limited release)	IT Glue documentation
search_hudu	Read	Integration (Limited release)	Hudu KB, passwords, network docs
web_search	Read	Platform	Live web results (error codes, CVEs, vendor docs)

Intents — admin-only

Tool	Type	Gating
list_intents	Read	Admin-only
get_intent	Read	Admin-only
create_intent	Write	Admin-only + write toggle ( intent_tools )
update_intent	Write	Admin-only + write toggle ( intent_tools )
update_variation	Write	Admin-only + write toggle ( intent_tools )
set_variation_replies	Write	Admin-only + write toggle ( intent_tools )
set_variation_arguments	Write	Admin-only + write toggle ( intent_tools )

Flows — admin-only

Tool	Type	Gating
list_flows	Read	Admin-only
get_flow	Read	Admin-only
create_flow	Write	Admin-only + write toggle ( flow_tools )
list_flow_actions	Read	Admin-only
list_flow_filter_attributes	Read	Admin-only
list_flow_filter_attribute_values	Read	Admin-only

NinjaOne — integration (Limited release)

Requires: NinjaOne configured by an admin and the member signed in with their own NinjaOne account. Tools act with that member’s NinjaOne permissions.

Tool	Type	Notes
list_ninjaone_organizations	Read	Client orgs in NinjaOne
search_ninjaone_devices	Read
get_ninjaone_device	Read	Device detail
get_ninjaone_device_link	Read	Deep link to the device in NinjaOne
get_ninjaone_device_activities	Read	Recent device activity
list_ninjaone_alerts	Read
list_ninjaone_windows_services	Read
reboot_ninjaone_device	Write
set_ninjaone_device_maintenance	Write	Maintenance mode on/off
reset_ninjaone_alert	Write
control_ninjaone_windows_service	Write	Start/stop/restart a Windows service
set_ninjaone_device_approval	Write	Approve/reject a device

TimeZest — integration

Tool	Type	Notes
list_timezest_resources	Read
list_timezest_appointment_types	Read
create_timezest_scheduling_request	Write	Sends a real scheduling email to the contact
get_timezest_scheduling_requests	Read

Liongard — integration (Limited release)

Liongard tools are fetched dynamically from your Liongard instance, so the exact list depends on what Liongard exposes (environments, systems, metrics, alerts, detections, timelines, reports). All Liongard tools are reads.

Related topics

Connect NinjaOne to Super Magic Thread MCP Server: Developer Guide Meet Super Magic: Your AI Agent in the Inbox

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