Customer-Facing How-To Content
As you rollout Thread to your customers, we recommend letting them know about the new support channel so that you can increase buy-in and adoption! To help your customers get started with Thread Chat, we’ve provided an app (below) that you can use generate a Quick Start Guide and Marketing Rollout Email to let your customers know about your awesome new support channel. Feel free to customize them to match your brand and customer needs! These resources can be included in customer emails, knowledge base articles, or even automated responses.How to use this Guide
1
Customize your resources
Customize your Quick Start Guide and customize your Marketing Rollout Email (some awesome templates are included in our app below).
2
Send your rollout email
As you rollout Thread to your customers, send your Rollout Email and attach your Quick Start Guide!