End-User Guides

19 skills in this category.

Large File Share Guide

Draft reply-ready instructions for an end user to send a file that's too big for email, using the client's approved method — "the attachment bounced, tell the user how to send this big file."

MFA New Phone Guide

Draft reply-ready instructions for an end user who got a new phone and needs to move or re-enroll their MFA safely — "user has a new phone and can't approve sign-ins."

MFA Setup Guide

Draft reply-ready instructions for an end user to enroll in multi-factor authentication with the client's actual MFA product — "send the user MFA setup steps."

Mobile Mail Setup Guide

Draft reply-ready instructions for an end user to get work email on their phone — Outlook mobile app path first, matched to the client's mobile policy — "send the user steps for email on their phone."

New Computer First Day Guide

Draft reply-ready instructions for an end user receiving a new or replacement computer — what to expect, what to do first, what NOT to do — "send the user their new-machine first-day guide."

OneDrive Restore Guide

Draft reply-ready instructions for an end user to recover a deleted file or roll back to a previous version themselves in OneDrive/SharePoint — "send the user steps to restore their file."

Out of Office Guide

Draft reply-ready instructions for an end user to set their own out-of-office reply correctly — dates, internal vs. external messages — "send the user steps to set their OOO."

Outlook Profile Setup Guide

Draft reply-ready instructions for an end user to add their work account to Outlook on Windows or Mac — "send the user steps to set up Outlook."

Password Expiry Change Guide

Draft reply-ready instructions for an end user to change a password that's about to expire (or just did) before it locks them out — "send the user steps to change their expiring password."

Printer Connect Guide

Draft reply-ready instructions for an end user to add or reconnect the office printer, matched to the client's actual print setup — "send the user steps to add the printer."

Report Phishing Guide

Draft reply-ready instructions telling an end user what to do with a suspicious email — the client's report-button path, never forwarding it around — "tell the user how to report a phish."

Safe File Sharing Guide

Draft reply-ready instructions for an end user to share files the approved way — links over attachments, the right audience setting, external-sharing rules — "tell the user how to share this file properly."

Screen Share Help Guide

Draft reply-ready instructions for an end user to start a remote-support screen share with the desk using the client's actual tool — "send the user how to let us connect to their screen."

Shared Mailbox Access Guide

Draft reply-ready instructions for an end user to open a shared mailbox they've been granted — desktop, web, and mobile paths — "tell the user how to open the shared mailbox."

SSPR Password Reset Guide

Draft reply-ready instructions an end user can follow to reset their own password via self-service password reset — "send the user steps to reset their password themselves."

Teams Meeting Guide

Draft reply-ready instructions for an end user to join and run a Teams meeting — audio/camera checks, screen sharing, recording basics — "send the user steps for their Teams meeting."

VPN Connect Guide

Draft reply-ready instructions for an end user to connect to their company VPN using the client's actual VPN software — "send the user steps to get on the VPN."

WiFi Connect Guide

Draft reply-ready instructions for an end user connecting a work device to wifi — office network, home network, and captive-portal awareness — "send the user wifi connection steps."

Working From Home Checklist

Draft a reply-ready remote-work setup checklist for an end user — connectivity, VPN, phone, and how to get help — tailored to the client's remote stack; "send the user a work-from-home checklist."