Automation & Flows

31 skills in this category.

Access Request Intent Design

Build the access-request intent for folders, distribution lists, and shared mailboxes — capturing resource, justification, and approver so the ticket arrives approvable. Use when asked to "build an access request intent", "automate permission requests", or when access changes rank high in Intent Mining.

Approver Self-Skip

Before firing an approval, check whether the ticket submitter IS the designated approver for that client — if so, skip send_approval and advance the ticket with an audit note instead of making an approver approve their own request. Answers the "don't ask the approver to approve themselves" workflow.

Automation Completion Auto-Close

When note evidence shows an intent or external automation actually finished the work, verify it and close the ticket with an audit note — aborting the moment any human message arrives after completion. Answers the "auto-close tickets the automation already handled" workflow.

Automation Failure Watch

Detect automation-error signatures in ticket notes (4xx/5xx response bodies, Jinja/template rendering errors, webhook failures), flag the ticket, and ping the right Teams channel so a broken flow gets noticed. Answers the "tell us when our automations are silently failing" workflow.

Automation Opportunity Finder

Mine recent tickets for repetitive manual work, estimate the time each pattern burns, and route every finding to the right fix — flow, intent, RMM policy, monitoring change, or training. Use when asked "what should we automate", "find our zero-touch opportunities", or "where is the team wasting time".

Change Approval Sender

Flow-fired when a ticket enters the "Change Approval" status — find the client's designated Change Approver contact and fire send_approval with the change summary; if the approver can't be resolved, note-and-stop, never guess. Answers the "auto-send change approvals to the right client contact" workflow.

Closure Recategorization

When a ticket enters a resolution status, re-read the whole thread and correct its type/subtype/item and category to match what the work actually was — using only values valid on that board. Answers the "fix the classification at close so reporting is right" workflow.

Flow Backup Export

Dump every flow definition to a JSON or markdown snapshot for archive and diffing — a point-in-time backup of the desk's automation, read-only with no restore path. Answers the "back up / snapshot our flows" workflow; runs manually on demand.

Flow Builder

Design and create an automation flow from a plain-English ask — trigger, filters, actions, notification channels — with a dry-run description before anything is created. Use when asked to "build a flow", "automate X when Y happens", "notify the channel when a P1 comes in", or "set up an automation".

Flow Bulk Editor

List the desk's flows, present the target set, then bulk enable / disable / rename them in one confirmed pass — no editing each flow by hand. Answers the "turn these flows off / rename this batch" workflow; runs manually on demand.

Flow Debugger

Diagnose why a flow or intent didn't fire on a ticket — filters vs actual attributes, flow ordering, board scoping, trigger-event mismatch. Use when asked "why didn't my flow run", "the intent didn't trigger", or "this automation isn't working".

Flow Note Personalizer

Replace a Flow's static "add note" text with an AI step that resolves the real owner and ticket context and composes a note with actual names and specifics. Answers the "make our flow notes say something useful instead of the same canned line" workflow.

How-Do-I Self-Help Router Intent Design

Build the catch-all "how do I…" self-help router — classify the how-to, serve the matching end-user guide or KB article, and escalate only when no guidance exists. Use when asked to "build a how-to intent", "deflect how-do-I questions", or when general how-to queries dominate Intent Mining.

Intent Builder

Build or update a customer-facing intent — trigger phrases, arguments, replies, and variations — with a test plan before anything goes live. Use when asked to "create an intent", "add trigger phrases", "update the replies for an intent", or after Intent Mining picks a candidate.

Intent Bulk Variation Update

Apply a shared argument or reply block across all of an intent's client variations at once, with a per-variation diff preview and explicit confirmation before any write. Answers the "change this everywhere without editing each client by hand" workflow; runs manually on demand.

Intent Mining

Analyze recent tickets to find the top customer-facing intents worth building, ranked by volume and automatability, with draft trigger phrases — use when asked to "mine tickets for intents", "what intents should we build", or "analyze trends and create intents".

JSON API Response Pattern

BASE skill for machine integrations — when an external system calls Super Magic and will parse the reply, respond with only a raw JSON object matching the requested schema. Load when building or reviewing any prompt whose consumer is code, not a person.

New Hire Intent Design

Build the new-hire onboarding intake intent — collect the full checklist up front so the ticket arrives complete and routes straight into the onboarding workflow. Use when asked to "build a new hire intent", "automate onboarding requests", or when new-user setup ranks high in Intent Mining.

New Ticket Approval Gate

For configured clients, every new ticket requires the client's designated approver to authorize work before it begins — fire send_approval on intake, hold the ticket in a waiting status, and record the outcome; timeout means not approved.

Offboarding Intent Design

Build the employee-termination intake intent with an authorized-requester check and urgency handling designed in from the start. Use when asked to "build an offboarding intent", "automate termination requests", or when user-departure tickets rank high in Intent Mining.

Password Reset Intent Design

Build the password-reset intent — the highest-volume deflection target on most desks — with an SSPR-first reply path and a strict identity-verification handoff. Use when asked to "build a password reset intent", "deflect password tickets", or when Intent Mining ranks password reset as a top candidate.

Printer Issues Intent Design

Build the printer-problems intent — the top three self-help fixes first, then a ticket that already carries the diagnostics. Use when asked to "build a printer intent", "deflect printer tickets", or when printing ranks high in Intent Mining.

Project Conversion Inbox Cleanup

When a ticket is converted to a project type or moved to a project board, set the documented attribute that removes it from live inbox/queue views so day-to-day dispatch isn't cluttered by long-running project work. Answers the "keep project tickets out of the reactive inbox" workflow.

Site-Aware Approval Routing

Resolve a ticket's site, look up the per-site approver from a documented mapping, and send the approval request to that specific contact — instead of a single hardcoded approver for the whole client. Answers the "route approvals to the right site manager" workflow.

Skill Authoring Coach

Help a member write a good Super Magic skill — sharpen the description into a real trigger, structure the workflow, add the guardrails the workflow needs. Use when asked to "help me write a skill", "improve my skill", "why doesn't my skill trigger", or to review a draft skill's wording.

Status Check Intent Design

Build the "any update on my ticket?" intent — answer from the ticket's real status and last client-visible update instead of interrupting the tech, and only escalate when the trail has genuinely gone cold. Use when asked to "build a status update intent", "stop status-check pings", or when update-requests rank high in Intent Mining.

Triage Agent Tuning

Tune the Triage Agent's custom rules from observed misses — wrong boards, wrong priorities, tickets that should have been left alone — including analysis of how often techs use the bypass word. Use when asked "the triage agent keeps misrouting X", "tune our triage rules", or "review triage agent performance".

Unattended Output Discipline

BASE skill — the output contract for any prompt or skill that runs unattended inside a flow, where the agent's entire reply is posted verbatim as the artifact. Load whenever writing or reviewing a flow-embedded agent prompt, or when a skill has an "Unattended (Flows)" claim.

Variation Author

Interview the admin about how troubleshooting differs per client (printers, VPN, LOB apps…), then encode those differences as intent variations — arguments and replies per variation, with a test plan before activation. Answers the "the bot should answer differently for each client" workflow.

View Builder

Create or duplicate an inbox view from a plain-English spec — "a view of my open P1s", "duplicate the dispatch view but filtered to <client>". Use when a member asks for a new view, a saved filter, or a variant of an existing view.

VPN Issues Intent Design

Build the VPN-connectivity intent — a short self-help ladder plus environment capture (client, location, error text) so escalated tickets arrive diagnosable. Use when asked to "build a VPN intent", "deflect VPN tickets", or when remote-access issues rank high in Intent Mining.