> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Thread Docs

> Everything you need to set up, run, and scale your AI service desk — for MSPs running ConnectWise, Autotask, or HaloPSA.

Thread is the AI-powered service desk for MSPs. Wherever you're starting from, this page points you to the right place.

<Tip>
  Looking for something specific? Press **`⌘K`** to search everything — docs, guides, and all 663 Super Magic skills — by name, role, or outcome.
</Tip>

## What do you want to do?

<Columns cols={3}>
  <Card title="Get set up" icon="rocket" href="/start-here/setup/overview">
    Follow the guided onboarding journey — connect your PSA, configure Magic AI, and go live.
  </Card>

  <Card title="Run the service desk" icon="headset" href="/inbox/service-team-structure">
    Work, triage, and resolve tickets faster in the Thread Inbox.
  </Card>

  <Card title="Automate & extend" icon="code" href="/super-magic/thread-mcp-server-developer-guide">
    The Thread MCP server, webhooks & APIs, and automation tooling.
  </Card>
</Columns>

## Find your role

New to Thread, or rolling it out to your team? Start with the hub for your role — the features you'll use, the skills built for your day, and your daily ritual.

<Columns cols={4}>
  <Card title="Technician" icon="wrench" href="/start-here/roles/technician" />

  <Card title="Dispatcher" icon="route" href="/start-here/roles/dispatcher" />

  <Card title="Service & Ops Manager" icon="gauge" href="/start-here/roles/service-ops-manager" />

  <Card title="CSM / Account Manager" icon="address-card" href="/start-here/roles/csm-account-manager" />

  <Card title="Security & Compliance" icon="shield-halved" href="/start-here/roles/security-compliance-owner" />

  <Card title="Sales & BizDev" icon="tags" href="/start-here/roles/sales-business-development" />

  <Card title="Owner / Leadership" icon="building" href="/start-here/roles/msp-owner-leadership" />

  <Card title="Browse 663 skills" icon="wand-magic-sparkles" href="/skill-library/overview" />
</Columns>

## Explore by product

<Columns cols={3}>
  <Card title="Thread Inbox" icon="inbox" href="/inbox/service-team-structure">
    The unified workspace where your team works every ticket.
  </Card>

  <Card title="Magic AI" icon="wand-magic-sparkles" href="/assistive-ai/proactive-suggestions-in-ask-magic-partner-guide">
    Assistive AI that prioritizes, categorizes, titles, recaps, and reads sentiment.
  </Card>

  <Card title="Magic Agents" icon="robot" href="/ai-agents/getting-started-with-magic-agents">
    Triage and Reminder agents that take action on tickets.
  </Card>

  <Card title="Super Magic" icon="sparkles" href="/super-magic/meet-super-magic-your-ai-assistant-in-the-inbox">
    Your AI assistant in the Inbox, with connectors and tools.
  </Card>

  <Card title="Voice AI" icon="phone" href="/ai-agents/voice-ai-setup-phase-1-initial-configuration">
    An AI voice agent for inbound and outbound calls.
  </Card>

  <Card title="Service Intelligence" icon="brain" href="/ai-agents/getting-started-with-knowledge">
    Client memory and knowledge that ground better answers.
  </Card>

  <Card title="Magic Analytics" icon="chart-line" href="/analytics/getting-started-with-magic-analytics">
    Explore your service desk data, dashboards, and alerts.
  </Card>

  <Card title="Messenger" icon="comments" href="/messenger/add-chat-now-button-email">
    Branded chat and service apps for your customers.
  </Card>
</Columns>

## Popular integrations

<div className="thread-chips">
  <a className="thread-chip" href="/integrations/connectwise-permissions-overview">ConnectWise PSA</a>
  <a className="thread-chip" href="/integrations/creating-a-autotask-api-user">Autotask PSA</a>
  <a className="thread-chip" href="/integrations/how-to-setup-halo-psa-integration">Halo PSA</a>
  <a className="thread-chip" href="/integrations/setting-up-it-glue">IT Glue</a>
  <a className="thread-chip" href="/integrations/hudu-integration">Hudu</a>
  <a className="thread-chip" href="/super-magic/connecting-ninja-one-to-super-magic">NinjaOne</a>
  <a className="thread-chip" href="/integrations/thread-rewst-integration">Rewst</a>
  <a className="thread-chip" href="/integrations/integrating-time-zest-with-thread">TimeZest</a>
  <a className="thread-chip" href="/integrations/auvik-integration">Auvik</a>
  <a className="thread-chip" href="/integrations/how-to-integrate-cloud-radial">CloudRadial</a>
</div>

## Stay updated

<Columns cols={2}>
  <Card title="Changelog" href="/changelog">
    The latest releases, features, and improvements to Thread.
  </Card>

  <Card title="Book a demo" href="https://www.getthread.com/demo">
    See Thread in action with our team.
  </Card>
</Columns>


## Related topics

- [Connect Knowledge Sources to Super Magic](/super-magic/connect-it-glue-hudu-time-zest-knowledge-sources-to-super-magic.md)
- [Changelog](/changelog.md)
- [Super Magic Tool Reference](/super-magic/super-magic-tool-reference.md)