> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technician

> The technician's starting point in Thread — work tickets faster in the Inbox with Super Magic, Snippets, Magic Recap, and the skills built for your day.

You work the queue. Thread's job is to get you to resolution faster — less typing, less context-switching, more fixing.

## Start here

<CardGroup cols={2}>
  <Card title="Work in the Inbox" icon="inbox" href="/inbox/service-team-structure">
    How your service team and the Inbox are structured.
  </Card>

  <Card title="Super Magic" icon="sparkles" href="/super-magic/meet-super-magic-your-ai-assistant-in-the-inbox">
    Your AI assistant for drafting, researching, and resolving.
  </Card>

  <Card title="Snippets" icon="reply" href="/inbox/how-to-create-an-email-signature-using-snippets">
    Reusable replies and signatures.
  </Card>

  <Card title="Inbox Views" icon="table-columns" href="/inbox/views-and-insights">
    Focus your queue with Views and Insights.
  </Card>
</CardGroup>

## Your skills

The Skill Library has hundreds of technician skills. Here are the ones to start with — then press **`⌘K`** and search for any task ("reset password", "vpn", "printer") to find the rest.

<CardGroup cols={2}>
  <Card title="Client Reply" icon="reply" href="/skill-library/communication/client-reply">
    Draft the client reply in your house voice.
  </Card>

  <Card title="Ticket Research Co-pilot" icon="magnifying-glass" href="/skill-library/troubleshooting-playbooks/ticket-research-copilot">
    Cited, evidence-based research before you touch the ticket.
  </Card>

  <Card title="Ticket Summary & Closure Note" icon="file-lines" href="/skill-library/documentation/ticket-summary-and-closure-note">
    A clean closure note, every time.
  </Card>

  <Card title="Custom Time-Entry Writer" icon="stopwatch" href="/skill-library/documentation/custom-time-entry-writer">
    Time entries written your way.
  </Card>

  <Card title="Daily Digest" icon="newspaper" href="/skill-library/personal-productivity/daily-digest">
    Your open tickets, skimmable in under a minute.
  </Card>

  <Card title="Escalation Prep" icon="arrow-up-right-dots" href="/skill-library/escalation/escalation-prep">
    Hand off a ticket cold-ready, every time.
  </Card>
</CardGroup>

## Your ritual

<CardGroup cols={2}>
  <Card title="Morning ritual" icon="sun" href="/skill-library/role-rituals/tech-morning-ritual">
    Start the day oriented — what's mine, what's urgent, what's next.
  </Card>

  <Card title="End-of-day ritual" icon="moon" href="/skill-library/role-rituals/tech-eod-ritual">
    Close out clean — time logged, notes done, nothing dropped.
  </Card>
</CardGroup>

<Note>
  More technician guidance is on the way. Tell your CSM which workflows you'd like documented next.
</Note>


## Related topics

- [Contact Intelligence FAQ](/ai-agents/contact-intelligence-faq.md)
- [Contact Intelligence Overview](/ai-agents/contact-intelligence.md)
- [Technician Availability Check](/skill-library/scheduling-and-dispatch/technician-availability-check.md)