> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messenger Settings: Configure Chat, Design, and Hours

> Configure the Thread Messenger Settings tab, including proactive messaging, Chat with SLAs vs. Standard Chat, design customization, and after-hours messaging.

## Messenger

The messenger tab is where you can control the settings of your customer messenger applications

### The Settings Tab

<Frame>
  <img src="https://mintcdn.com/thread/juCyEL4f0qmxDa7M/images/34ad6962-image.png?fit=max&auto=format&n=juCyEL4f0qmxDa7M&q=85&s=05b723977ed2d30b905ba60a588f5014" alt="Messenger Settings tab" width="3024" height="1748" data-path="images/34ad6962-image.png" />
</Frame>

On this page you are able to configure the properties of your messenger.

The one important setting that is found here is "Proactive Messaging", which you can learn more about [here](https://docs.getthread.com/article/rvgjcv3dms-access-all-tickets-messenger)

#### Difference between "Standard" and "Chat with SLAs"

**Chat with SLAs** - These types of threads are created via messenger by hitting a button called “chat” at the bottom. These types have a time expectation of 5 minutes for a response.

**Standard Chat** - These types of threads are created via messenger by hitting a button called “request" at the bottom. These types do not have a time expectation and can be treated more like an email thread in terms of timed response.

In this section, you are also shown a version of your own branded messenger which you can use for testing purposes.

### The Design Tab

The design section allows you to customize your messenger experience to your own liking. To learn more about this, see [this help doc.](https://docs.getthread.com/article/w2rvw0nqlm-customizing-messenger)

Any changes that are made to your messenger are kept up in real time and deployed to the desktop version and MS Teams version almost instantly

### The Hours Tab

This section allows you to set a working hours schedule if you wish. Outside of these set hours are referred to as “After Hours”, and you are able to display a custom message and it lets your customers know that the support team is currently offline

### The Installation Tab

This section includes your messengers unique AppID as well as a custom snippet you can use to embed messenger in your website

For more info on embedding messenger in websites, [see this help doc](https://docs.getthread.com/article/0vrdzy7zxc-embedding-the-chat-in-webpages).

### Teams Apps

This section shows you the custom teams you have created, and allows you to edit and duplicate existing teams apps

For more info on these apps, please see [this help doc](/messenger/create-teams-app).


## Related topics

- [Embedding Messenger on a Landing Page](/messenger/embedding-messenger-on-landing-page.md)
- [Clients Tab: Managing Companies and Messenger Deployment](/inbox/3-clients.md)
- [Design a Custom Teams App for Your Customers](/messenger/create-teams-app.md)