> ## Documentation Index > Fetch the complete documentation index at: https://helpdocs.getthread.com/llms.txt > Use this file to discover all available pages before exploring further. # Inside a View: Inbox vs. List Display Modes > Learn how to work inside a Thread view using Inbox or List display modes, ticket states, sorting, and the Active vs. Done columns for ticket management. Inside a Thread view ## Inside the View There are two display options for view, first is the inbox view and then the list view. In the display you can also set how you sort the columns. **State**: * All = every ticket that matches the criteria of the view regardless of state * Active = Any ticket not in a done state * Done = Any ticket not in an active state State display options **Ordering**: The order the list should populate Ordering options First we will cover Inbox view mode. Inbox mode is the traditional layout you have come to know and love from thread. The column on the left hand side lists all of your tickets ordered in the method set in the display portion. If the ticket is highlighted it means it is unread. If you see a blue dot, it means the last reply came from the contact. Inbox view mode **List view**: List view provides a traditional table view of all of your tickets. The Bolding of tickets and the blue dot will still be present to List view of tickets List view table columns Each time you click on a View, you are able to view all threads inside that view. Pretty straight forward right? Here are a few key things that you must know: ### **Active vs. Done** Active vs. Done columns Note that you will mostly be working out of the “ Active Column ” **Active** - Each ticket has a unique status that is created in the PSA. In the PSA, admins have the option of setting a status to be considered “open” or “closed”. If any thread has a status that is considered in the PSA as “open”, they will appear in this column. Statuses like this would include names like: * Waiting Client Response * Waiting Engineering * New * Waiting Team * Product Backlog * In-Progress * On-Hold **Done** - Threads that has a status that is considered “closed” in the PSA will appear in this column. Statuses like this would include names like: * Closed * Done * Cancelled ### **The Filter** The filter options As of today, there are 4 filter options and they are self-explanatory. One thing to note is that once you select a filter, it will still apply as you navigate across different views or refresh the page. Once you apply a filter, it will remain applied for that session unless you change it (Newton’s 1st law of inbox filters) ### **The search bar** The search bar The search bar is an important function of this section. You are able to search for threads by Company name, contact name, thread #, or summary content ## Related topics - [Views and Insights in Thread Inbox](/inbox/views-and-insights.md) - [Listening Mode for Triage Agents](/ai-agents/listening-mode-for-triage-agents.md) - [Inbox Teams: Group Members and Share Views at Scale](/inbox/inbox-teams.md)