> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.getthread.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Your First Triage Agent Intents

> Start with Triage Agent by adding Thread's recommended intent templates, then use the agent itself to build custom intents that automate routine MSP tickets.

## **Get Started with Intents in Minutes**

The quickest way to begin automating your support workflows is by using **Thread’s ready-made intent templates**. These templates are designed to cover the most common service requests, helping you handle up to **50% of your service volume**—right out of the box.

Let’s walk you through how to set them up and customize them for your needs.

### **1. Start by Adding Recommended Intents**

We've analyzed thousands of service tickets to uncover the most frequent request categories. These high-impact intent templates are available directly in your **Thread Admin panel**.

You can:

1. **Add templates individually** – Browse, customize, and activate as needed.
2. **Add all templates at once** – Instantly populate your entire catalog.

<Note>
  When using “

  Add all templates

  ", all intents will appear as Inactive in your catalog. This gives you time to review and fine-tune them before activating them for your clients.
</Note>

### **2. Have a Custom Use Case? Ask Triage Agent!**

Got a specific intent in mind, but don’t know how to build it? Let **Triage Agent** do the heavy lifting.

Yes—you can literally **use an intent to create intents**. Just start a conversation with our support team and ask for help crafting your next one.

<Frame>
  <img src="https://mintcdn.com/thread/juCyEL4f0qmxDa7M/images/4942d29f-inception.gif?s=0a5d1e1bd9a4c6fdc55b022b48191fcf" alt="Using Triage Agent to help create a new intent" width="405" height="280" data-path="images/4942d29f-inception.gif" />
</Frame>

#### **Try It Out**

<Steps>
  <Step title="Go to getthread.com/help">
    Go to [getthread.com/help](https://getthread.com/help)
  </Step>

  <Step title="Start a support chat">
    Start a **support chat**
  </Step>

  <Step title="Ask for help building a custom intent">
    Ask for help building a custom intent
  </Step>
</Steps>

**Example Request:**

> *“I’m an IT managed service provider. I manage backups for client workstations, servers, OneDrive, etc. I need help creating an intent for data retrieval requests. Here are examples my clients often send…”*

The Triage Agent will help you build, refine, and finalize the perfect intent based on your real-world needs.

Once you're satisfied with the output, head to:

> **Thread Admin → Magic Agents → Catalog → Create Intent** and paste in the content generated by Triage Agent, and you're good to go!

## **Ready to Scale Your AI Service Desk?**

Get started today by exploring the pre-built templates or letting Triage Agent help you build your next great intent.

Need help? We’re just a message away [getthread.com/help](https://getthread.com/help)


## Related topics

- [Intent Creation Assistance Intent](/ai-agents/intent-creation-assistance-intent.md)
- [Build Your Magic Agents Service Catalog](/ai-agents/building-your-magic-agents-service-catalog.md)
- [Set Up Triage Agent Access and Filters](/ai-agents/getting-started-with-magic-agents.md)